Wireless New Taipei City New Taipei City Unlimited

New Taipei City Wi-Fi User Information - FAQ

Q 1. Which Wi-Fi network should I use to access the “New Taipei City Wi-Fi Service”?
A The "New Taipei City Wi-Fi Service" Wi-Fi service network is named (SSID) "NewTaipei." (For more information, please see "Connection Setting User Information").
Q 2. When will the "New Taipei City Wi-Fi Service" be offered? How large is the service area and who will be served?
A To enhance its wireless network infrastructure, New Taipei City provides the wireless broadband services for sustainable city development and the establishment of a brand-new e-city. From December 1st, 2011, Wi-Fi "Hotspots" are being built in specific public areas in the City, including indoor public services areas, hospitals, and libraries, to provide basic Wi-Fi services at no charge to the public. The public can search for their desired information on the Internet when necessary. In addition to New Taipei City citizens, other people who come to New Taipei City to handle business or for a trip are able to enjoy Wi-Fi service within the Hotspot service areas.
Q 3. Where can I access the "New Taipei City Wi-Fi Service"?
A This service is a public access network that can be used to access public services in New Taipei City Administration Buildings, District Offices, Household Registration Offices, Land Offices, Revenue Service Offices, etc., through "Hotspots" (For more information, please see "Hotspots Search")
Q 4. "New Taipei City Wi-Fi Roaming Service" ?
A Users can use "New Taipei City Wi-Fi Service" account to logon iTaiwan and TPE-Free WiFI Service.
Q 5. How do I apply to use the "New Taipei City Wi-Fi Service"?
A If this is your first time, please visit the "My e-Government Wi Fi Service" website (http://wifi.ntpc.gov.tw) to apply for an account online. You only need to provide your mobile phone number, and the system will send you a verification code via SMS. Please key in the verification code on the website and set your preferred password; you can then surf the net wirelessly at your "Hotspots". (For more information, please see "Connection Setting User Information".)
Q 6. If I don’t have a mobile phone number in Taiwan, may I apply for a New Taipei account?
A Currently we need a mobile number to apply and for verification. If you don’t have one, you may also refer to the information desk with your ID (ID card, Passport, Driver's license or Health Insurance Card) ready. Please refer to Registration without mobile phone.
Q 7. Why should I enter my e-mail address during account registration?
A The reason why you should enter your e-mail address during registration is that your verification code will be sent via SMS or e-mail to you in case you forget your own password. However, an e-mail will not be sent during the account registration process.
Q 8. How long will the verification code be valid during account registration?
A At present, a verification code is valid for 10 minutes. If you do not finish your registration process within 10 minutes after receiving your verification code, you have to obtain a new verification code again; or if you do not receive your verification code, you can obtain a new verification code 10 minutes later.
Q 9. What should I do if my mobile phone number is changed?
A If the owner of the old mobile phone number remains the same, he/she can login using his/her old account or register a new account using his/her new mobile number. If the old number is now being used by another person, reset your password through the Forgot Password procedure.
Q 10. Can prepaid card customers use the "New Taipei City Wi-Fi Service"?
A Yes.
Q 11. What is the maximum baud rate that can be used by one single account of the "New Taipei City Wi-Fi Service"?
A The Service provides up to 1Mbps download bandwidth.
Q 12. How can I log out of the "New Taipei City Wi-Fi Service"?
A After you have successfully logged into the "New Taipei City Wi-Fi Service", you can click the "Logout" button on the webpage or connect to the address 88.wifi via browser.
Q 13. If I have problems using "New Taipei City Wi-Fi Service" what should I do?
A You can call our 24-hour customer service center at 0800-035-035 for assistance.
Q 14. Why does the system log-out automatically when I stop using the "New Taipei City Wi-Fi Service" after a while?
A To enable allocation efficiency, the system will automatically log-out if it detects that a user account has been idle for more than 15 minutes. This prevents wastage of bandwidth.
Q 15. Does Wi-Fi electromagnetic radiation affect health?
A You need to use Wi-Fi AP to enjoy the convenience of broadband Wi-Fi access. However, health concerns about Wi-Fi electromagnetic radiation have been the topic of heated discussion for some time. The International Commission on Non-Ionizing Radiation Protection (ICNIRP) stated that the official threshold values for limiting the health impact of extremely low frequency electromagnetic fields should remain below 1 mW / sq cm (1,000 microwatts / sq cm or 10.0 micro watts / square meter). The National Communications Commission measured Wi-Fi AP electromagnetic radiation in Taiwan in June 2008 and determined that the value was 0.000000379 microwatts/sq cm, which is far lower than the proposed ICNIRP threshold. The Taipei Environmental Protection Agency also invited several private companies to test AP location electromagnetic radiation values. An agency spokesperson pointed out that, with reference to the standard 1,000 microwatts/sq cm, the spots with the highest values (2.08 microwatts/ sq meter) are those closest to the transmitter and they are still much lower than the reference standard. According to a report released in May 2006 by the World Health Organization (WHO) on "Electromagnetic waves and public health: base stations and wireless network technology", there is still no reliable scientific evidence to prove that weak electromagnetic radiation from Wi Fi networks will cause any health problems.