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New Taipei City Wi-Fi User Information - FAQ

Q 1.Why are the accounts of NewTaipei and iTaiwan merging? What are the benefits?
AAs of present, NewTaipei and iTaiwan uses service roaming to accommodate cross-service usage. Users are required to use separate accounts under difference networks. To reduce the friction caused by multiple accounts, the NewTaipei and iTaiwan services will be merging their accounts to enable single account access for the general public.
Q 2.I [would like to/would prefer not to/ do not remember if I had] register for an account transfer. How should I proceed?
ABetween August 1, 2015 and August 31, 2015, please go on the New Taipei City Government's wireless internet website (http://wifi.nptc.gov.tw), click on the "My Account" tab, and register for an account transfer. You may also verify whether or not you have already registered for an account transfer on the same page.
Q 3.Can I still use NewTaipei WiFi without transferring my account?
AThe current NewTaipei accounts will remain active until midday of August 31. Beginning on September 1, NewTaipei WiFi service will start using iTaiwan accounts. You will need to have an iTaiwan account to be able to continue using the NewTaipei WiFi service.
Q 4.I already have an iTaiwan account. Do I still need to transfer my account?
AIf you already have an iTaiwan account, you do not need to register for a transfer. Starting from September 1, you may use your iTaiwan account to continue using the WiFi service.
Q 5.I already have an iTaiwan account, but I also registered for an account transfer. How will this affect my status as a user?
AWe will only consider the existing iTaiwan account as valid. If your mobile phone number is associated with an iTaiwan account, then even if you register for an account transfer, the existing iTaiwan account will remain valid and the transfer will not have any effect.
Q 6.I forgot to (was not able to) transfer my account. How should I proceed to be able to continue using the NewTaipei WiFi service?
AStarting from September 1, NewTaipei WiFi will use iTaiwan accounts. Once you have applied for an iTaiwan account, you can continue to use the NewTaipei WiFi service.
Q 7.After the merging of the accounts, how can I use New Taipei City Government's WiFi service?
AThe New Taipei City Government WiFi service will continue to be identified by the SSID "NewTaipei." Within New Taipei City, this service is available for free at any location where the service sticker has been placed. Please use your iTaiwan account to log in to the service.
Q 8.NewTaipei has stopped processing account registrations. How can I use the NewTaipei WiFi service?
AYou may apply for an iTaiwan account. Between August 1, 2015 and August 31, 2015, please select "iTaiwan Account" when logging in to the NewTaipei WiFi service. Starting from September 1, 2015, selecting an account type will no longer be necessary, and you would only need to enter your account number and password to start using the NewTaipei WiFi service.
Q 9.Which Wi-Fi network should I use to access the “New Taipei City Wi-Fi Service”?
AThe "New Taipei City Wi-Fi Service" Wi-Fi service network is named (SSID) "NewTaipei." (For more information, please see "Connection Setting User Information").
Q 10.When will the "New Taipei City Wi-Fi Service" be offered? How large is the service area and who will be served?
ATo enhance its wireless network infrastructure, New Taipei City provides the wireless broadband services for sustainable city development and the establishment of a brand-new e-city. From December 1st, 2011, Wi-Fi "Hotspots" are being built in specific public areas in the City, including indoor public services areas, hospitals, and libraries, to provide basic Wi-Fi services at no charge to the public. The public can search for their desired information on the Internet when necessary. In addition to New Taipei City citizens, other people who come to New Taipei City to handle business or for a trip are able to enjoy Wi-Fi service within the Hotspot service areas.
Q 11.Where can I access the "New Taipei City Wi-Fi Service"?
AThis service is a public access network that can be used to access public services in New Taipei City Administration Buildings, District Offices, Household Registration Offices, Land Offices, Revenue Service Offices, etc., through "Hotspots" (For more information, please see "Hotspots Search")
Q 12.New Taipei City Wi-Fi Roaming Service ?
AUsers can use "New Taipei City Wi-Fi Service" account to logon iTaiwan and TPE-Free WiFI Service.
Q 13.How do I apply to use the "New Taipei City Wi-Fi Service"?
AIf this is your first time, please visit the "My e-Government Wi Fi Service" website (http://wifi.ntpc.gov.tw) to apply for an account online. You only need to provide your mobile phone number, and the system will send you a verification code via SMS. Please key in the verification code on the website and set your preferred password; you can then surf the net wirelessly at your "Hotspots". (For more information, please see "Connection Setting User Information".)
Q 14.If I don’t have a mobile phone number in Taiwan, may I apply for a New Taipei account?
ACurrently we need a mobile number to apply and for verification. If you don’t have one, you may also refer to the information desk with your ID (ID card, Passport, Driver's license or Health Insurance Card) ready. Please refer to Registration without mobile phone.
Q 15.Why should I enter my e-mail address during account registration?
AThe reason why you should enter your e-mail address during registration is that your verification code will be sent via SMS or e-mail to you in case you forget your own password. However, an e-mail will not be sent during the account registration process.
Q 16.How long will the verification code be valid during account registration?
AAt present, a verification code is valid for 10 minutes. If you do not finish your registration process within 10 minutes after receiving your verification code, you have to obtain a new verification code again; or if you do not receive your verification code, you can obtain a new verification code 10 minutes later.
Q 17.What should I do if my mobile phone number is changed?
AIf the owner of the old mobile phone number remains the same, he/she can login using his/her old account or register a new account using his/her new mobile number. If the old number is now being used by another person, reset your password through the Forgot Password procedure.
Q 18.Can prepaid card customers use the "New Taipei City Wi-Fi Service"?
Q 19.What is the maximum baud rate that can be used by one single account of the "New Taipei City Wi-Fi Service"?
AThe Service provides up to 1Mbps download bandwidth.
Q 20.How can I log out of the "New Taipei City Wi-Fi Service"?
AAfter you have successfully logged into the "New Taipei City Wi-Fi Service", you can click the "Logout" button on the webpage or connect to the address 88.wifi via browser.
Q 21.If I have problems using "New Taipei City Wi-Fi Service" what should I do?
AYou can call our 24-hour customer service center at 0800-035-035 for assistance.
Q 22.Why does the system log-out automatically when I stop using the "New Taipei City Wi-Fi Service" after a while?
ATo enable allocation efficiency, the system will automatically log-out if it detects that a user account has been idle for more than 15 minutes. This prevents wastage of bandwidth.
Q 23.Does Wi-Fi electromagnetic radiation affect health?
AYou need to use Wi-Fi AP to enjoy the convenience of broadband Wi-Fi access. However, health concerns about Wi-Fi electromagnetic radiation have been the topic of heated discussion for some time. The International Commission on Non-Ionizing Radiation Protection (ICNIRP) stated that the official threshold values for limiting the health impact of extremely low frequency electromagnetic fields should remain below 1 mW / sq cm (1,000 microwatts / sq cm or 10.0 micro watts / square meter).The National Communications Commission measured Wi-Fi AP electromagnetic radiation in Taiwan in June 2008 and determined that the value was 0.000000379 microwatts/sq cm, which is far lower than the proposed ICNIRP threshold. The Taipei Environmental Protection Agency also invited several private companies to test AP location electromagnetic radiation values. An agency spokesperson pointed out that, with reference to the standard 1,000 microwatts/sq cm, the spots with the highest values (2.08 microwatts/ sq meter) are those closest to the transmitter and they are still much lower than the reference standard. According to a report released in May 2006 by the World Health Organization (WHO) on "Electromagnetic waves and public health: base stations and wireless network technology", there is still no reliable scientific evidence to prove that weak electromagnetic radiation from Wi Fi networks will cause any health problems.
Q 24.Does the New Taipei City WiFi service provide international roaming with Japan?
ADue to the fulfillment of the contract period and the upcoming integration of NewTaipei and iTaiwan services, NewTaipei's international roaming service with cities in Japan has been terminated since June 1st, 2015.